(Note: This episode originally ran in 2020.) In the restaurant game, you need to make the most of every table every minute you are open. And you need to make sure your guests are happy, comfortable, and want to come back. If you're a restaurateur, your gut tells you "more seats, more money," but, in this episode, restaurant design expert Stephani Robson upends all that and more. She helps Roni Mazumdar, owner of the casual Indian spot Adda in New York's Long Island City, rethink how a customer behaves at a table, and how small changes can lead to a lot more money. It's a data-driven restaurant makeover. This episode was originally produced by Darian Woods and Alexi Horowitz-Ghazi. James Sneed and Sam Yellowhorse Kesler produced this update. Engineering by Isaac Rodrigues and Maggie Luthar. Alex Goldmark originally edited the show and is now Planet Money's executive producer. Help support Planet Money and get bonus episodes by subscribing to Planet Money+ in Apple Podcasts or at plus.npr.org/planetmoney. Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy
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Hey there, it's Nick Fountain.
You know when you go into a restaurant and you're like, ugh, this place is perfect.
I can stay here for hours.
They can have all my money.
I just want all the dishes.
And sometimes it has less to do with what's on the menu than how the restaurant looks and feels.
Well, every time that happens to me, I think back on this show that we did back in 2020, where we hung out with a restaurateur and a restaurant consultant who thinks all day about how to squeeze the most out of people like me, the customer, while also trying to provide a great dining experience.
It's a fun show, and today we have an update from the restaurateur at the center of it.
But first, we're going to listen to the original show.
Here it is.
You are going to love it.
Dan Pashman.
Hey, Sally, you will recall the scene.
It is last summer, very hot day.