😠 Complaints and Customer Service (Part 3) + Transcript

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• 00:05

  Hello.

• 00:05

  Hello, dear listener, and welcome to our premium episode speaking part three, complaints and customer service.

• 00:12

  Great topics.

• 00:13

  Rory is super happy, happy to be talking about complaints.

• 00:17

  He is an expert.

• 00:19

  He is close to England, where people complain all the time about everything.

• 00:24

  And Rorish himself writes formal complaints to train services.

• 00:31

  Okay.

• 00:32

  He sometimes complains on Instagram.

• 00:34

  When do I write complaints to train services?

• 00:36

  When did I do that?

• 00:37

  No, because when, remember, they changed the time or something.

• 00:43

  They.

• 00:43

  Oh, yeah, they did.

• 00:45

  Yes.

• 00:46

  So I wrote a letter of complaint about that.

• 00:47

  But my favorite one was a recent one, actually, because I was driving behind a car, a van, in fact, and the people in the van were throwing things out of the windows onto the street while other cars were driving past.

• 01:03

  And it was amazing because of two things.

• 01:06

  The first thing was, it was a road maintenance company that was doing that.

• 01:10

  So the irony of a road maintenance company damaging the road.

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