2024-07-05
19 分钟How do companies train their staff to deal with complaints? What do people usually complain about? How do most people complain, in writing or by other methods? Who are more likely to make complaints, older people or younger people? When are people more likely to make complaints? How do people usually react if they receive poor service at a restaurant? How do people often respond to poor customer service? Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-3-Complaints-and-Customer-Service-07-07 Find an IELTS Speaking Partner: https://links.successwithielts.com/ieltspartner Our social media: https://linktr.ee/successwithielts © 2024 Podcourses Learn more about your ad choices. Visit megaphone.fm/adchoices
Hello.
Hello, dear listener, and welcome to our premium episode speaking part three, complaints and customer service.
Great topics.
Rory is super happy, happy to be talking about complaints.
He is an expert.
He is close to England, where people complain all the time about everything.
And Rorish himself writes formal complaints to train services.
Okay.
He sometimes complains on Instagram.
When do I write complaints to train services?
When did I do that?
No, because when, remember, they changed the time or something.
They.
Oh, yeah, they did.
Yes.
So I wrote a letter of complaint about that.
But my favorite one was a recent one, actually, because I was driving behind a car, a van, in fact, and the people in the van were throwing things out of the windows onto the street while other cars were driving past.
And it was amazing because of two things.
The first thing was, it was a road maintenance company that was doing that.
So the irony of a road maintenance company damaging the road.