Why government websites and online services are so bad

Government websites and online services leave a lot to be desired. Today we look at California's unemployment insurance fiasco as a test case for how government can do digital services better. For sponsor-free episodes of The Indicator from Planet Money, subscribe to Planet Money+ via Apple Podcasts or at plus.npr.org. Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy