2024-05-21
38 分钟Brian Chesky, the CEO and cofounder of Airbnb, is firmly in the trust business. His focus isn't only on building a trusted platform for people to rent their homes to strangers — it's on earning the trust of his employees. Adam and Brian discuss how to lead with care in tough times, why it's better to overcommunicate than undercommunicate, what to expect for the future of work, and why a company should be treated as a community rather than a family. Transcripts for ReThinking are available at go.ted.com/RWAGscripts
Ted audio collective.
I do think a company, I agree, is not a family.
But I do think that there can be a bond that can be deeper than a typical work contract.
Hey everyone, it's Adam Grant.
Welcome back to rethinking my podcast on the science of what makes us tick.
With the Ted audio collective.
I'm an organizational psychologist, and I'm taking you inside the minds of fascinating people to explore new thoughts and new ways of thinking.
My guest today is Brian Chesky, CEO and co founder of Airbnb.
Before building a global hospitality brand, Brian spent his formative years thinking about how to build things and lead teams.
He studied industrial design at RISD, the Rhode Island School of Design, where he captained the hockey team.
I've studied a lot of elite teams, and what I've noticed is even in the most professional context, it all comes back to that word, trust.
I've been impressed by how far Brian has gone to earn trust.
He's widely admired for his thoughtfulness in building cultures and his care as a leader.
Brian, let me start by asking you, how in the world does a designer end up running a huge company, maybe.
A little bit by accident.
There was this huge movement in RISD and the design community early two thousands about how design was becoming more empowered.
You had, like the design renaissance at Target.
Of course, Apple was probably the biggest example, the Volkswagen reissue bug.
I like to joke the only two people who don't ever become CEO are the designers and the head of HR.
So design just didn't really have a voice.