Today we're talking about how to have a difficult conversation.
What is it about difficult conversations that will make them so difficult?
And how can you make them a little easier in your life?
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When it's time for that difficult conversation.
Number one, don't begin with, how are you?
How are things?
Difficult conversations are not the time for small talk.
The only thing that should come out of your mouth is, thank you for making the time to talk with me.
Number two, follow that up with, I need your help.
I need your help knowing how to feel about this.
I need your help knowing what to do about this.
When you say I need your help, it takes it from opponents to teammates.
And number three, end with how you feel about the conversation.
I feel better having talked with you.
I feel more settled after discussing this, and the key is you then end it with so how about you?
When you say, how about you?
You are getting them to connect with you to say, how do you feel about this conversation?