Office English: Mistakes

办公室英语:错误

Learning English For Work

语言学习

2024-02-19

10 分钟
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单集简介 ...

What should we do if things go wrong at work? In this episode of Office English, Pippa and Phil talk about some phrases that can help you deal with mistakes. Learn how to admit to a mistake to your boss, apologise to a customer or client, and find a solution. Find a full transcript for this episode and more programmes to help you with your English at https://www.bbc.co.uk/learningenglish/english/features/office-english (Image credit: BBC/Getty Images)
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  • What happens when something goes wrong at work?

  • What do we say?

  • Sometimes there'll be a message from somebody that says, hi.

  • And I almost think, oh, no, what's coming?

  • What have I done?

  • It's that guilty feeling that is maybe left over from being told off at school or something like that.

  • So I think, you know, you just have to accept that things can't be perfect all the time.

  • And it's okay to make mistakes just as long as you learn from them.

  • In this episode of Office English, we'll talk about the language we can use when mistakes happen at work.

  • Welcome to Office English from BBC learning English.

  • In this podcast, we help you with business English for difficult situations.

  • I'm Phil.

  • And I'm Pippa.

  • And today we're talking about mistakes at work.

  • We try to avoid them, but sometimes mistakes happen.

  • We've already heard from colleagues at the BBC that finding the language to deal with mistakes is complicated.

  • But what about you, Phil?

  • What do you think?

  • No, I think it can be complicated.

  • Whenever you're talking about mistakes, you're dealing with how people feel, and often you're dealing with how you feel yourself.