Child helplines: giving young people a voice

儿童求助热线：给年轻人发出声音

The Conversation

社会与文化

2025-01-27

26 分钟
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单集简介 ...

Telephone helplines support millions of children every year with issues ranging from serious abuse to children who just want someone to chat to on the way home from school. Ella Al-Shamahi talks to two women from South Africa and Greece about supporting children through round-the-clock helplines, counselling and outreach. Dumisile Cele, a trained social worker, is the Chief Executive Officer of Childline South Africa. Their 24-hour helpline is contacted around 300,000 times each year. Dumisile says the mental health challenges in children are especially driven by violent crimes, abuse and trauma perpetuated against them. Stavroula Spyropoulou is a psychologist working at Smile of the Child in Greece. The organisation operates across the country and has over 400 staff and 6000 active volunteers. They give families immediate support in times of crisis, run children’s homes and outreach sessions in schools. Stavroula is the coordinator of their Center for Child Abuse and Exploitation. There is a global network of child helplines in 132 countries and it's hoped that by 2030 every country in the world will have a helpline. There's a list of them all, and their contact phone numbers on the website of Child Helpline International. Produced by Jane Thurlow (Image: (L) Dumisile Cele courtesy Child Helpline South Africa. (R) Stavroula Spyropoulou courtesy Smile of the Child.)
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  • Hello and welcome to the conversation from the BBC World Service.

  • We bring together remarkable women from around the world to shine a light on their work and achievements.

  • I'm Ella Alshamahi and joining me on the program today are two women helping to support thousands of children every year with issues ranging from serious abuse to anxiety and loneliness.

  • Dumisile is a trained social worker and now chief executive officer of Childline South Africa.

  • And Stavrula Spiropoulo is a psychologist working at Smile of the Child in Greece.

  • Ladies, welcome to the conversation.

  • Let's start by asking, why is a telephone helpline so useful to children and young people?

  • Domisile.

  • Thank you.

  • So for us in South Africa, the Childline helpline is useful for one because it is free.

  • Secondly, it is a service that is available 247 and 365 days of the year, which means a child, wherever they are in South Africa, they have access to someone who can help them, but it also means they have an opportunity to be in touch with a child protection system through our helpline and it is at no cost to them.

  • Stavro, do you have anything to add there?

  • I think these are the features that are really important.

  • Accessibility 24, 7 children can reach out to psychologists or social workers and have their voices heard.

  • So helplines operate as a way for children to be heard.

  • What the children whisper in some way in their daily lives.

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