Updating your software.
It's one of our modern common chores.
Mostly it's annoying, inconvenient,
but we do it because it's supposed to make sure our stuff works better.
So when a software update somehow makes things worse, people get mad.
Like back in 2014 when an iPhone update caused a bunch of people's phones to crash.
The latest Software update called iOS 8.0.1.
Meant to fix software bugs, reportedly crashing some users phones instead.
Or in 2016 when an update to the Nest thermostat left people angry and cold.
Their Internet connected thermostats have been malfunctioning.
Ever since they got a software upgrade last month.
Or last year when a crowdstrike software update caused major travel delays.
It was a faulty software update
by cybersecurity company Crowdstrike that caused disruptions across across multiple industries.
In the best case scenarios, companies act fast and fix the problems and we can all move on.
But our colleague Ben Cohen recently wrote
about a software update that has plagued a company for months now.
It was so buggy
that it turned into one of the most disastrous software updates
in the recent history of consumer technology.