#360 Robert Kierlin: Founder of Fastenal

#360 罗伯特·基尔林:Fastenal 创始人

Founders

商务

2024-08-13

56 分钟
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Since its founding in 1967 Fastenal has grown from a small fastener store in Winona, Minnesota, into a multibillion-dollar global organization. How did a small town “nuts and bolts” shop become one of the world's most dynamic growth companies? Whenever asked, company founder Bob Kierlin attributes Fastenal's success to the company's high-quality employees and their commitment to a common goal: Growth Through Customer Service. This episode is what I learned from reading The Power of Fastenal People by Robert Kierlin.
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  • Organizations succeed to the extent that all of their members pursue a common goal.

  • Everything in this book goes back to that idea.

  • It goes back to the idea of keeping the main thing, the main thing and how this is a very simple and powerful idea that's excessively hard to practice over a long time because it goes against human nature.

  • It's in our nature to drift and complicate things.

  • And the founder of Fastenal, Bob Kierland, built his entire company building thesis around that idea.

  • Keep everybody in your organization pursuing a common goal.

  • And then Bob uses this book to defend his ideas.

  • But it's laughable that his ideas even need to be defended.

  • His numbers speak for themselves.

  • How the hell does a company selling a commodity product?

  • He says in the book he had no advantage on products, yet that same company was able to compound all the way to a $38 billion market captain and is one of the best performing stocks over the last quarter century.

  • I'm friends with the co founder and CEO of Ramp, Eric, and I was texting him about this book and this incredible company while I was reading and researching this episode because Eric is keeping everyone in his company pursuing a common goal that would make history's greatest founders proud.

  • Ramp is building the world's best tool that gives you everything you need to control your spend, watch your costs, and optimize your financial operations on a single platform.

  • So this is what I texted to Eric.

  • It describes why this obsession with cost control that fastenal has turned into a massive advantage that fuels other things.

  • So it says, anyone who claims that expense management frugality is not a competitive advantage should pull up a long term chart of fastenal stock price and see how a company that sells nuts and bolts and keeps costs low somehow has been able to eat their competitors lunch for decades.

  • This is this very virtuous flywheel that begins with keeping operating cost and watching costs very low.

  • By keeping operating costs very low, fastenal is able to pay their employees incrementally higher wages and thus more effectively develop and retain talented salespeople.

  • The quality of service and depth of knowledge that the employees have eventually brings in more revenue, which grows the business and allows it to further lower operating expenses as a percentage of revenue, thus allowing for more hiring of top quality employees, which brings in more revenue.

  • This creates a virtuous circle of sorts.